The Importance of Training and Timing
By Tom Sulda, Latsa Lead Trainer
Training and Timing
You can not underestimate the importance of training and timing of delivery.
In the market you will see a lot of organisations considering or carrying out business systems transformations. The pace and number of transformations is somewhat proportional to the amount of rapid and disruptive technical innovation cycles. Well planned projects or programmes should always underpin all transformational change.
Anybody that has ever managed a project or programme implementing new systems of work including a technical solution, will know that there is an optimal time to train the end users. In terms of the project life-cycle, training is typically planned close to when the solution is ready for deployment. Even better of course, is to have the end users as stakeholders involved in the front end of the project. Involve end users during the requirements gathering phase and during solution developed as solution testers. Alternatively, using an Agile method can prevent solutions being just “thrown over the fence” to users at the end of a project.
As a consultant and trainer I typically see training being slotted into a project plan as part of the solution handover to the business. Projects and programmes tend to scope training well in terms of what (content) and why (strategically aligned capability).
Outcome Based Training
At LATSA we will often receive enquiries for ad hoc training from either organisations or individuals. At LATSA, our training offerings are outcome based. We only offer training if it will have a clear impact and actually delivers value very soon after completion. Therefore, we will ask you a few questions on why you might have requested a particular training offering such as:
- Is it part of a larger transformation project or programme?
- Is the training aligned to the strategic direction of your organisation?
- Do you just want a certification, or do you actually want to use this new knowledge and practice it when you go back to work on Monday?
- Are you simply puffing up your resume?
- Will you be able to immediately apply your new knowledge to your current transformational work?
- Should your trainer have direct and recent experience in your industry or even within your business itself to tailor certified training that directly references your businesses operational realities?
We believe that the training provider should ask these questions every time. Otherwise you risk receiving generic, vanilla off-the-shelf delivery that doesn’t reference:
- operational reality at work;
- work culture and its ability (or otherwise) to change;
- The direction in which you or your organisation is heading; or the
- Value of its timing (training recency is key)
There are lots of training organisations out there that despite what their websites say are really out there for volume. You can not underestimate the importance of training and timing of delivery. When you’re ready to get full value out of your individual or organisational training budget talk with us at LATSA!