The following constitute the terms and conditions to which applicants agree when booking any training facilitated by Latsa Learning Services (“Terms and Conditions”). Throughout the Terms and Conditions “LLS” means Latsa Learning Services Pty Ltd (ABN 88 617 669 360). LLS reserves the right to review and update these periodically.

1. Registration for LLS courses

1.1. As you book onto a training course we require you to complete the registration form and provide certain information about yourself. In doing this, you agree to:

1.1.1. Provide true and accurate, current and complete information about yourself as prompted by the relevant registration form.

1.1.2. Agree that information you provide will be used by LLS in the management of training courses and to inform you of activities and opportunities that may present in the future.

1.2. Details of training courses and events facilitated by LLS are correct at the time of publication but are subject to change without notice. LLS reserves the right to amend any details, courseware or content at any time. LLS accepts no responsibility for expenses incurred due to course cancellations.

2. Booking training with LLS

2.1. Bookings are made on a ‘first come, first served’ basis. If the course is fully booked, you will have the option of being placed on a waiting list.

2.2. Payment can be made by EFT or Credit Card and bookings are not confirmed until payment is received. Credit card payments are made through our Course Enrolment platform. The platform will receive information needed to verify and authorise your payment card and to process your order and is under strict legal and contractual obligations not to disclose this information to third parties. Please note that if you do not provide accurate details (including type of card and number) or if your credit card company does not authorise payment, your application will be deemed void. LLS will not accept any liability for costs incurred as a result of applications deemed void in this manner.

2.3. Payment is due at the time of booking. Payment of undisputed amounts must not be withheld pending the settlement of any claims or disputes.

2.4. A receipt will be sent to you via email from LLS’ course management system.

2.5. “Package Deals” (selected combinations of courses), unless otherwise agreed by LLS, are non-refundable and must be used within 12 months from the date of purchase or otherwise agreed timeframe. Any unused balance after the 12 month timeframe will expire.

2.6. Courses may be pre-paid, without booking specific dates. These pre-payments will be considered as credits for training courses and will be valid for 12 months from the time of purchase. LLS will make every effort to advise of credits that are due to expire as no refund will be provided upon expiration.

3. Prices

3.1. All prices are shown exclusive of GST.

3.2. Course fees include: tuition on the day(s), all relevant course materials in hard copy or electronic version, refreshments and lunch.

3.3. Discretionary discounts will occasionally be made available by LLS for a fixed period as part of offers or specials. Any discount granted by LLS to a client may be forfeited if payment is not received by the due date.

4. LLS Course Conditions and Attendance

4.1. All courses will be run during regular business hours, unless otherwise specified or agreed.

4.2. LLS requests that you arrive for courses on time and reserves the right to decline admission to the course if you are late.

4.3. Exams and certificates may require proof of identity.

4.4. Course prerequisites must be met prior to attendance at LLS courses. Prerequisites are specified on the LLS website in ‘course outline’ section.

4.5. Failure to attend a course without notice may result in 100% of course fees being payable and non-refundable. Cancellations must be received in writing at least 10 days prior to course commencement.

4.6. Course Conditions

4.6.1. Public and private courses. “Public courses” refers to courses that are openly advertised on the LLS website or through other media. Public courses are open to anyone meeting the course prerequisites (if applicable) and are not exclusive. “Private Courses” are arranged exclusively for a group and places are usually purchased in a block. Private Courses can be delivered at LLS’ training facilities or at a venue chosen by the client, e.g. client’s office or site.

4.6.2. Examinations

4.6.2.1. The examination can only be taken for the course that was attended.

4.6.2.2. Examinations are not transferrable between courses and are not returnable or refundable.

4.6.2.3. It is the responsibility of the participant sitting for any examination to arrive on time and with any relevant paperwork.

4.6.2.4. Should the participant be unavailable for the chosen examination, a voucher may be offered to attend the exam for the same course at a future date, at the discretion of LLS.

4.6.2.5. If the examination is no longer available, no substitution can be made.

4.6.3. LLS will make every effort to accommodate special requirements that have been notified in advance on the booking form.

4.6.4. Behaviour. LLS reserves the right to remove any participant from a training course whose behaviour is deemed inappropriate by LLS or its trainers. In these circumstances, LLS will neither refund any fees nor reimburse any other costs.

5. Latsa Learning Services Personnel

5.1. LLS shall provide training using LLS personnel which may include contracted trainers. If any one of LLS’ personnel is not available for any reason, then LLS may substitute that person with another suitably qualified trainer.

6. Cancellations and Transfers

6.1. Public Courses

6.1.1. Cancellations must be received in writing no less than 10 working days prior to course commencement. To cancel a course, you must email LLS and receive acknowledgement to be eligible for a refund.

6.2. Private Courses

6.2.1. Requests to cancel or change private courses must be made in writing no less than 10 working days prior to the commencement of the course.

6.2.2. Substitution of course attendees is accepted up to 5 working days prior to course commencement.

6.2.3. Refunds will not be issued for non-attendance at courses.

7. Risk

7.1. LLS is not liable for the loss, theft or damage to your property when attending training courses or exams.

7.2. You acknowledge and agree that any use of the provided facilities, tea, coffee or equipment outside the conduct of training on LLS premises is entirely at your own risk. Attendees are obliged to comply with the relevant rules of conduct for other venues used by LLS.

7.3. You must comply with LLS’ Workplace Health and Safety policies. Any smoking during breaks may only occur off premises and more than 50 metres from any entrance or any greater distance as required by law.

7.4. Risk of loss, theft, damage, deterioration or destruction of Products passes to the Client upon the earlier of:

7.4.1. delivery to the Client;

7.4.2. the taking of possession by the Client; and

7.4.3. delivery to any carrier contracted to the Client for delivery to the Client.

8. Privacy and Confidentiality

8.1. All personal information collected in connection with bookings for courses or purchase of products will be treated in accordance with LLS’ privacy policy, which is available on request.

8.2. LLS will collect and use your personal information to;

8.2.1. Manage your booking and deliver your chosen course to you.

8.2.2. communicate with you about upcoming events, courses, activities and products available to you.

8.2.3. Fulfil any vendor requirements regarding your attendance for certification, planning, administration or course evaluation. This may include disclosing your personal information to overseas vendors who accredit your chosen course.

9. Intellectual Property

9.1. All content provided to you is copyright and remains the intellectual property of LLS (or the relevant vendor, where such rights are owned by a vendor). Material or courseware cannot be copied, reproduced or distributed without the express permission of LLS or the relevant vendor. Materials provided are for the sole use of the course attendee and usage rights are only conferred on payment of fees and charges for training.

10. Warranties

10.1. LLS makes no warranties in relation to the provision of products and services, including the appropriateness of training for a particular purpose, unless provided in writing.

11. Disputes

11.1. If a dispute arises out of or relates to terms and conditions, the parties agree to endeavour in good faith to settle the dispute by the procedures set out in this clause before the commencement of legal proceedings. A party claiming that a dispute has arisen must give written notice to the other party specifying the nature of the dispute. On receipt of the notice, the parties must within seven (7) days of receipt of said notice seek to resolve the dispute in good faith. If the dispute is not resolved within seven (7) days or within such further period as the parties agree then the dispute is to be referred to Australian Commercial Disputes Centre (“ACDC”) for mediation. The mediation shall be conducted in accordance with the ACDC Mediation Guidelines which set out the procedures to be adopted, the process of determination (administered by the ACDC) and conducted in accordance with the ACDC Expert Determination Guidelines. The parties agree to accept the determination of the mediation as final and binding. This clause shall survive the termination of this Agreement.

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