ITIL Foundations Certificate

Course Overview

ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.
Our ITIL training teaches the essentials of IT Infrastructure Library (ITIL) and helps you to understand how your organisation can benefit significantly by applying the ITIL principles to your work environment.

Course includes the ITIL Foundation Handbook, and exam

Course Outline

Download ITIL Foundation Course pdf

Exam Details

  • ITIL Foundation Certificate Exam at the end of day 3 of the course
  • Exam Length: 60 minutes
  • Exam Type: 40 multiple choice questions with a pass mark of 65%
  • Practice Exams: There are two practice exams available and these form part of the 3 day course to give you an idea of the question styles and type. Students practice on the exams and the answers are reviewed in class to assist in learning
  • The exam can be paper based or carried out online

Acquired Capabilities

  • Understand the concepts of how to manage and deliver an IT Service which is tailored to meet the needs of the business, using best practice as a guide
  • Understand how all silos within the business work with IT to deliver a service of acknowledged benefit to your organisation
  • Design of IT services, SLAs, Change Management and Incident Management

Organisational Benefits

  • Develop and embed globally developed IT service best practices into your business
  • Service your internal and external customers at higher levels
  • Consult on and embed change management processes

Targeted Audience

  • IT Managers – CIOs
  • IT Project Managers
  • Help Desk Staff and Managers
  • Technical staff
  • Solution Architects
  • Procurement Managers
  • Change Managers
  • Operations Managers


  • There are no prerequisites for this course although experience in IT service delivery would be helpful.

Class Sizing and Delivery Mode

  • Minimum/Maximum participants per class 4 to 14
  • On your site or off-site instructor led training

Course Length

  • 3 days including lunch, morning and afternoon tea


  • Individuals* – $1750 per person ex GST
  • Groups – please contact LATSA for group discount rates

*Current members of the IIBA, PMI, ACS or AEA receive a 10% discount

Enquires & Bookings – Phone: (08) 8130 1580

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